Your data.Your rights.
We collect only what we need to run a great store. We never sell your data. Here's exactly how we handle your information.
Privacy Policy
This Privacy Policy explains how KittyLoop™ ("we", "us", "our") collects, uses, and protects your personal information when you visit trykittyloop.com or place an order with us. By using our website, you agree to the terms of this policy.
Who We Are
KittyLoop™ is an online store operating at trykittyloop.com. Our contact email is kittyloop.service@gmx.de.
What Information We Collect
Information you provide:
- Name, email address, shipping address, and billing address when you place an order
- Payment information — processed securely by our payment processors; we do not store full card details
- Communications you send us by email or through our contact form
- Email address if you subscribe to our newsletter
Information collected automatically:
- Browser type, device type, IP address, and referring URL
- Pages visited, time spent on pages, and actions taken on our site
- Cookies and similar tracking technologies (see Cookie section below)
How We Use Your Information
- To process and fulfil your orders, including sending shipping confirmation and tracking information
- To communicate with you about your order or respond to your enquiries
- To send you marketing emails if you have opted in — you can unsubscribe at any time
- To improve our website and customer experience through analytics
- To run targeted advertising on platforms such as Facebook and Instagram (using data you have consented to share)
- To comply with legal obligations
Legal Basis for Processing (GDPR)
For customers in the European Union and United Kingdom, we process your personal data on the following legal bases:
- Contract performance: Processing necessary to fulfil your order
- Legitimate interests: Fraud prevention, site security, and business analytics
- Consent: Marketing emails and advertising tracking — you may withdraw consent at any time
- Legal obligation: Where required by applicable law
Cookies
We use cookies to operate our website, remember your preferences, and deliver relevant advertising.
- Essential cookies: Required for the website and checkout to function
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant ads on platforms such as Facebook and Instagram
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Third Parties We Share Data With
- Our e-commerce platform — payment processing and store infrastructure
- Shipping carriers — name, address, and contact details shared to fulfil delivery
- Meta (Facebook / Instagram) — advertising and retargeting, subject to your consent settings
- Email marketing providers — to send newsletters and promotional emails
- Analytics providers — such as Google Analytics, to understand site performance
We do not sell your personal information to third parties. Ever.
Your Rights (EU / EEA / UK — GDPR)
If you are based in the EU, EEA, or UK, you have the following rights:
- The right to access a copy of your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data ("right to be forgotten")
- The right to restrict or object to certain processing activities
- The right to data portability
- The right to withdraw consent at any time where processing is based on consent
- The right to lodge a complaint with your local data protection authority
Your Rights (California — CCPA)
California residents have the right to know what personal information we collect, the right to request deletion, the right to opt out of the sale of personal information, and the right not to be discriminated against for exercising these rights. We do not sell personal information. To make a request, contact us at kittyloop.service@gmx.de.
Data Retention
We retain your order and account data for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. Marketing data is retained until you unsubscribe.
Data Security
We use industry-standard security measures including SSL encryption to protect your personal data. No method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account information confidential.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.